Search This Blog

Monday, August 7, 2017

Euroskinlab DESTROYED My Face (RESOLVED!)

UPDATE:

After I uploaded this, my friend contacted me saying she knows someone from Euroskinlab who could help me out. Her friend connected me with one of their shareholders & and someone from top management, and we had a meeting on Aug 9. The meeting went very well, fortunately.

They apologized on behalf of the team, since there was a communication screw up and what happened should not have happened.They say upper management have discussed this since 2 weeks ago (so around July 22-29) and planned on reimbursing me. Unfortunately, they were waiting on their legal team to draft up the agreement and they apologized for not updating me during the process.

They've reimbursed me for the cost of getting this treated with a doctor I trust, so I'm really happy with their shareholders & management team.


______________________________________


So. Let me detail my nightmarish experience with Euroskinlab, a member of Euromedica....if you prefer a video, you can watch here:




May 16


Got invited to try a facial with Euroskinlab. They offered a cortisone injection for my cystic acne. I've been treating my cystic acne this way since I was a teenager and never had an issue before, so I went for it.

1-2 weeks later


Started noticing a slight dent. Thought it was in my mind or it'll go away, so I didn't worry. It kept getting larger.

1 month later

The dent is very noticeable and getting worrying. Planned a trip to Singapore to ask Dr Yong what's causing it. Still thought it was aging related at this moment.

29 June

Saw Dr Yong, he confirmed it was caused by the acne injection and it's because they used too high of a dose. I immediately contacted Euroskinlab, but the salesperson said she needed to check with the doctors and they were currently on leave thanks to lebaran. I was fine with waiting until the holidays are over, so I didn't contact her again.

Translation:
Good evening, is it a hole like from an acne scar or something else?
The clinic happens to be close until July 3, and I'm only in on July 8..I'll have to check first and ask the doctor if it's really from the injection from Euroskinlab.


Translation:
Me: The dent is larger than acne scarring. I've checked with a doctor and this is from a wrongly administered injection.
Her: Sorry in advance Ms. Francesca, none of our doctors have caused scarring from the injection before. I have to ask the doctor and check your data first. As far as I know, acne injections are just normal injections and nothing complicated.

Translation: Morning Ms Francesca, ok, I'll check first on the status...
But the clinic is only opened on the 3rd, and I'm only bak at work on July 8, so I'll ask the doctor about it then ok..

 July 10


Checked on the status since I haven't gotten a reply, and was asked to come in to the office. Got an appointment for July 11.


July 11


So far, everything's kinda chill. The first person I met is the saleslady I normally talk to and the doctor that injected me. I like the doctor, she's nice, and I think it's a goof up anyone can do. She was honest about how I just needed time to heal, but she suggested a laser treatment to reduce the redness. I told her I wasn't comfortable with anymore treatments with Euroskinlab, and wanted to stick to Dr Jonathan Yong in Singapore, because he's been the one making my skin look amazing for the past 2-3 years.

What kind of annoyed me was her insistence that this has never happened before. Look, you messed up, apologize and offer a solution. Don't try to act like the patient you messed up is some kind of crazy exceptional case.

They brought in another person, I'm not sure if she's a doctor as well, but she's from Singapore. She apologized again, and this was when I proposed that if they were truly sorry, can they reimburse me to cost of treating this? She immediately told me that the only solution they can offer was that I get further treatments from Euroskinlab. I told her that I'm not going to trust Euroskinlab with my skin again. What if they mess up my face again?

She left and brought in someone from management and this person was the worst. She was apologizing effusively and was all smiles, but kept interrupting me while I was talking and pretty much went along the lines of how they will not compensate me for any treatment, unless I do it with them.

I repeated my point again. And this is where the service got really bad. She tried implying that since it's been so long since it happened, there was nothing they can do. I interrupted her and gave her the chronology.

She asked Vera if they took pictures of my face, if there was pictures of the acne. Great. Now they're trying to weasel out of admitting it's their fault again. Fortunately, thanks to beauty blogging, I took pictures of my face daily, so I can actually show them many, many pictures of my skin, before,and after the treatment to corroborate my story.

No dent so far.


Dent started appearing and kept getting deeper.



This is where I'm really pissed. What if I'm just some normal customer who isn't a beauty blogger and doesn't have pictures of my face daily? Would that mean they'll just shrug and say, "Too bad! Can't prove it!"

Wtf.

Anyway, she threw the responsibility back at me by saying that there's nothing she can do until I get a letter from Dr Yong stating what's wrong, how my face can be treated and how much it'll cost. Only then, we can move forward with our conversation.

July 12


Sent the letter from Dr Yong. Waited for a reply.



July 20


Asked about what the status is since it's been a week and there's no reply from them. I was told I needed to wait another week for their manager to call me, because s/he is in Surabaya and I'll have to wait for him/her to return to Indonesia. Obviously, I got upset since it turned out they haven't even talked to their management. I asked her if it would be faster if I called them out publicly, and that's when I got 2 phone calls from them.

The first phone call is from the rude lady I dealt with before. She was very rude, defensive and sarcastic. She insisted they already offered to make it right by offering further treatments at their clinic. I repeated to her again that I'm not comfortable returning to their clinic when they've messed up such a simple procedure.

The second phone call is from a very sweet woman and I feel bad for her. I told her that I understand her hands are tied, and I don't blame her personally for this. She insisted she wanted to see me in person, but I told her I busy and would be traveling soon, so I told her she could just talk to me over the phone. She insisted it would be better to speak in person. I asked her if she could guarantee that Euroskinlab's position will change if I met her in person, and she couldn't.

She then told me she wanted to see me to check out the damage. I told her I've sent a picture since June 29, and I've already gone to Euroskinlab in person and met 3 different people. She seemed surprised about that and told me she'll look at my files to see the picture.....which annoyed me because it meant that no one bothered giving her my files. Does Euroskinlab destroy faces so often that it's not a big deal?

July 21


Euroskinlab finally sent an official response:



Translation:

Thank you for your trust in our services at Euroskinlab (ESL), Iskandarsyah branch. 
With regards to the information about your skin condition (right cheek) that you experienced after receiving treatment, the Euromedica Management would like to extend our apologies for your discomfort and will take this into consideration to improve our service quality.
With this letter, we also wish to offer a solution to fix this issue by inviting you to drop by our clinic. Our team will wait for your earliest availability so we can resolve this at once. 
We greatly hope you will confirm soon. If you have any questions or need further information, please contact our Customer Care call center via xxxxx.

Here was my reply:

Hi, 
I've already gone to your clinic on July 11 and met your doctors. Is there anything different planned for this visit? I don't have time to keep traveling to your clinic, especially when no new information or resolution comes out of the meeting.  
I've alerted you to the issue since June 29. I was informed everyone was on holiday, so I didn't mind waiting until July 11 until I could meet the Euroskinlab team. I met 3 people who all told me the same thing —that Euroskinlab will only offer further treatments in Euroskinlab to fix the crater you put on my face. The 3rd person I met even questioned why it took me so long to contact Euroskinlab & whether the crater was already present in the first place. Fortunately for me, I had pictures to prove my story.  
I am NOT comfortable receiving further treatments from Euroskinlab, especially since laser treatments and fillers carry higher risks than the cortisoid shot you messed up. I rather go to my own doctor and reimburse the costs with Euroskinlab.  
I was told that any decision from Euroskinlab is dependent on a letter from my doctor, which I got and sent the next day on July 12.  
I received no update until I contacted Euroskinlab again on July 20, 8 days later. I was informed that management was in Surabaya, and I'd have to wait another week for any decision. Only after I threatened to take the story public did I finally get 2 phone calls. 
The first was from the same rude and racist woman who kept interrupting me and telling me that I could pick one of Euroskinlab's foreign doctors to fix the crater on my face. As if Indonesian doctors are somehow subpar. I kept stressing that accidents can happen, but what matters is that you take responsibility for them. Yet Euroskinlab refuses to do so, and it even took you took another day (23 days after I informed you of the problem & 10 days after my visit to the clinic) before you even issued an official apology? Does Euroskinlab destroy their clients' faces that often, that this is something that does not concern you at all? 
The 2nd lady who called me was lovely and she wanted to meet in person. I informed her that my schedule is currently packed and I do not have time to meet her in person, but she's free to talk to me over the phone or over email. I also informed her that I do not see the point of another meeting if Euroskinlab will simply reiterate the same points.  
Yet here is the apology email you sent, asking me for another meeting. I will only attend the meeting if Euroskinlab offers the solution I initially proposed, which is to reimburse me for the cost of fixing the crater you put on my face, with a doctor I trust.  
Now it's no longer about the money. I'm just horrified by the terrible way you treat your customers, and I really want to go public with this story to prevent more women from getting their faces destroyed by your clinic.  
-Francesca


July 26


Everything was silent until this day, when they asked me to send me their ID. They cannot offer me a good reason for why they need my ID, and it's sketchy as hell.


Translation:
Good evening Ms Francesca, if you're not busy, can you send me your id..we really need it for our data. Thank you

I just need your government ID, because it's needed and it's now one of our requirements

The ID is one of the requirements so the process will be easier

We're looking for the best solution for Ms Francesca...so it can be a win-win solution

Translation:
We don't have any other intention, it's purely for our data.

Ok, Ms.


Meanwhile, the dent just keeps getting deeper.





Friday, July 21, 2017

Review, Swatches & Recommendation: Limnit Lip Gloss

DISCLAIMER: I got these for free, but I was in no way obliged to post a public review & all opinions are mine. Trina did give a 10% off code I can share (WORKINGWITHMONOLIDS), but I do not make any money out of it. :)

Now with that out of the way.....

As you all know, I'm a diehard fan of Limnit and have recommended them before on this blog....as well as many, many, many times on Reddit. I love this brand. So when Trina, the owner, asked me if I'd like to be one of the first few people to try out her new lip glosses, obviously I said yes. 

Atomic Azalea, Fearless Firecracker, Everyday Effervescence



These lip glosses only come in 3 colours at the time being, and here's the description from Limnit:

  • Everyday Effervescence: true yellow-orange lip gloss packed with a mixture of copper, gold, and red shimmer  
  • Fearless Firecracker: red orange lip gloss packed with a mixture of gold, red, and pink shimmer 
  • Atomic Azalea: a slightly warm, watermelony lip gloss with cool pink, purple and red shimmer


So let's get on to the good part first...the swatches!

Atomic Azalea, Fearless Firecracker, Everyday Effervescence





First of all, I'll put a disclaimer right here. I generally don't like glosses since I find them messy and my hair gets stuck in them, but at the same time, Limnit is my favourite brand, so it's hard not to be biased. With that being said, I'll be as fair as possible with my review!

Colour


Ok, my camera isn't doing them justice. They're really sparkly and in real life, I can see the duochrome highlight, especially in Atomic Azalea. These are sheer glosses, and while I normally don't like sheer glosses since my lips are often peeling and sheer glosses highlight this in an unflattering way, this is great for creating that blotted, messy lips look that's so popular in Korea right now.  Here's an example of that look using Fearless Firecracker & Stop And Smell The Roses (new shade!)

Limnit, swatch




Wear


Like all glosses, these aren't really long lasting and I don't expect them to be. They also transfer easily, which again is common for glosses and why I hate glosses. The great thing is that these do NOT bleed and they're not sticky at all, which impressed me. I find that brands have a hard time striking the balance between non-sticky and non-bleedy, and Limnit got it right. So yeah, I'm impressed.

Comfort


10/10. They totally win for this. I mentioned they're non-sticky, but they're so comfortable on your lips too. They're not drying at all, but they don't feel greasy either. For my swatches, I messed up during the video and had to reapply everything all over again. Even then, my lips were ok. It just feels like you're using a lip balm so I'm a huge fan of it.

Ingredients

And comes a slightly boring part that I've decided to start doing in my reviews...ingredient analysis. Here are the ingredients:
Hydrogenated Polyisobutene (and) Ethylene/Propylene/Styrene Copolymer (and) Butylene/Ethylene/Styrene Copolymer, Ricinus Communis (Castor) Seed Oil, Caprylic/Capric/Stearic Glycerides, Tocopheryl Acetate (Vitamin E), Microcrystalline Wax, Euphorbia Cerifera (Candelilla) Wax, Simmondsia Chinensis (Jojoba) Oil, Butyrospermum Parkii (Shea) Butter, Ozokerite Wax, Fragrance, Theobroma Cacao (Cocoa) Seed Butter, Cetyl Alchol, Copernicia Cerifera (Carnauba) Wax, Cannabis Sativa (Hemp) Seed Oil, Ascorbyl Palmitate (Vitamin C); May Contain: Titanium Dioxide (CI 77891), Iron Oxides (CI 77491, CI 77492, CI 77499), Blue 1 Lake (CI 42090), Red 7 Lake (CI 15850), Red 28 Lake (CI 45410), Red 40 Lake (CI 16035), Yellow 5 Lake (CI 19140), Mica (77019), Tin Oxide (778161), Synthetic Fluorophylogopite (77019), Silica, Calcium Sodium Borosilicate

As you can see, these are vegan and as always, cruelty-free. Quick check with CosDNA shows that everything's safe & non-irritating, though some of the more acne prone may want to watch out for the cocoa seed butter. I'm acne-prone myself, but I've been using them for a week and haven't had any issues so it's not something I'd worry too much about.

These glosses are definitely rich in butters and oils, and I suspect that's why they're so comfortable to wear. So A+ for formula!


Would I repurchase? Yes.

So for those of you who prefer watching a video and want to see videos of face swatches, here's the video I posted on YouTube:




Oh and bonus swatch of a new Limnit lipstick shade, Stop And Smell The Roses:






Thursday, July 6, 2017

Pick My Makeup: Episode 1

Ok, so I went on instagram and posted a few random eyeshadows and lip products I picked out blindly on my stories, and asked my followers to pick my makeup.



I thought I'll just leave it up for a minute or so, and end up with just 1-2 replies....but I ended up with wayyy too many too fast. So here's the craziness I had to wear...


Yes. That's 3 lip products & 5 eyeshadows.

So here's the look I came up with!





Check out the video of the process!



SaveSaveSaveSaveSaveSave

Monday, June 26, 2017

Tutorial: Super Simple Rainbow Ombré Liner!

Happy Pride everyone! So if you're looking for inspiration for Pride makeup, here's a really simple, beginner friendly look you can do!


If you prefer a video tutorial of this look, check out the video instead!


Friday, June 23, 2017

April-May 2017 Skincare Routine

Ok, I've been bad at keeping this updated, but I did a lot of traveling in April & May, that my skincare routine kind of went out of whack. So...here's some updates to significant changes in my skin:

  • 2 Week Trip to Korea early May: This ironically made me breakout, because I decided to survive on samples and have a whole new skincare routine. I guess the months of great skin make me forget how fragile and acne prone my skin actually is. Plus this included a sudden change in weather and diet. 
  • Running out of my supplements: My digestive system isn't the best thanks Sjögren's, so I need to take probiotics, magnesium, HCl and digestive enzymes supplements. I messed up and ran out of one after the other during these few months, and getting replacements take me a week or two since I need someone to bring them over from Singapore. My skin broke out so much.
  • Anaemia struck: I bleached out badly so none of my foundations match. I ended up going bare faced most days and when I do wear makeup, I only use concealer on spots. This may have helped clear the breakout faster. 
So yeah, my skincare routine had to change to one that combats acne. Oh, and I had to go to the dermatologist to get a shot for the intense cystic acne that popped along my jawline. They're so bad, I'm still dealing with the post-inflamation hyperpigmentation. 


April-May 2017 Skincare Routine


Now, for my skincare routine as of April-May 2017, with reviews. I'm constantly trying out new products, so this will change every month. Bolded items are tried & tested holy grail items I strongly recommend, the rest are items I'm meh about or still testing out. New items are in red.


AM:

  • Mermete's Boryeong Mud Cleanser: like Glam Glow's mud cleanser, I love it, but it's too expensive, looking for a dupe
  • Wipe down with CosRX's Natural BHA Skin Returning A-Sol: This is amazing. It really helped me fight my new breakouts. 
  • Sulwhasoo First Activating Serum: my skin got really good since I used this, because it really does help your skin absorb everything better. When I ran out of this, I find my serums and moisturizers swimming around in my face and refusing to get absorbed.
  • It's Skin Power 10 Formula VC Effector: no one can tell me the percentage of Vitamin C in contains, so I'm not happy about it. It doesn't seem as strong as my previous Vitamin C serums, but there's no noticeable adverse effects yet, so I'm going to just use it until I run out.
  • Vitacreme B12's Vita Blanc: I notice this really helped fade some of my hyperpigmentation. It's not a magic formula that'll make them disappear completely, but the fading is noticeable enough that this is worth using.
  • Hada Labo serum Anti-Aging versionthis has retinoids to combat breakouts too!  
  • Sulwhasoo ginseng eye cream: this is magic. The sunken holes under my eyes started disappearing
  • Wojin Effect's Baby Glow Cream: I'm still torn on this. On one hand it feels very thick and sticky going on, but it doesn't feel greasy at all. My face looks so juicy and glowy after using this, BUT it also has this white cast that takes forever to rub out. I can't recommend this to someone with a darker skin tone at all. Does an amazing job moisturizing me, so I'll be using it until I finish it. Probably won't repurchase it if I can find a better daytime moisturizer.
  • Anessa's suncreen: I like it, and just like Biore's Perfect Face Milk, it doesn't leave me greasy and feels amazing going on. It doesn't leave the powdery texture that Biore does, so it's not that great of a makeup primer, but I way prefer this sunscreen's scent. But for the price, Biore's perfect face Milk is more worth it. 


PM:

  • L'Oreal Micellar Water makeup remover: I moved on to water based makeup removers since oil-based ones were breaking me out. I've tried Garnier's & Bioderma's too, but L'Oreal's is the best since it wipes off my makeup as well as Garnier, but doesn't sting my eyes as much
  • Marmete's Boryeong Mud Cleanser
  • Wipe down with CosRX's Natural BHA Skin Returning A-Sol
  • Sulwhasoo First Activating Serum
  • It's Skin Power 10 Formula VC Effector
  • Hada Labo serum Anti-Aging version  
  • Sulwhasoo's Time Treasure Renovating Eye Serum: I think at this point of my life, 2 eye creams are an overkill so I don't see much of a difference. This makes it easier for me to give myself eye massages though, so I use it. Don't think I'll repurchase given the price.
  • Sulwhasoo ginseng eye cream
  • Vitacreme B12: this is for moisturization. It may be good, but I think my skincare is already so intense, it didn't make much of a difference. 
  • Etude House's Age Defense Firming Cream: (used only for 1 week) feels so heavy and greasy on my skin, and takes forever to rub in. I suspect this was making my breakout worse, so I nixed it. 
  • Etude House collagen sleeping pack: get this. Everyone I recommended it to got glowing, plump cheeks. May not make a difference if you're early 20s and younger, but in your late 20s, it's the difference between late 20s and early 20s


Every other day at night:


  • Sheet masks: I'm a fan of anything by Leader's Brand, except the masks that come in stiff hard paper that just falls off my face, and anything with ginseng or snail. My Beauty Diary is my favourite budget face masks, and the brands I most frequently buy are Etude House, Innisfree & The Face Shop just because they're easy to access in Singapore. Also just discovered Holika Holika's Black Snail Black Snail Hydro-Gel Repair Mask and it's AMAZING. My skin gets so glowy and plump the next day.
  • Etude House's lip patch: the only thing that hydrates my lips...Sjögren's means my lips are often split and bleeding, but at $5/piece, I don't use it that often
  • Glam Glow mud mask: clears my breakouts so well. On my husband who takes terrible care of his skin, this makes a HUGE difference. His face ends up so clean and bright afterwards!
  • Cure Natural Aqua Gel: I used to have a lot of whiteheads and this helped reduce them significantly. Huge fan. I used it daily when I was clearing up my skin, but now it's every other day.
  • Origani's God's Nectar Manuka Honey Gentle Peel: this is not gentle at all. I'll end up with balls of dead skin that's lifted off, but still stuck to my skin. You can either leave them there and have your cheeks feel grainy, or scrub it off with a towel and end up with red, irritated skin. I stopped using it on my face, and used it on my legs instead. Does wonders for clearing out my ingrown hair!


During breakouts:

  • Cosrx one step pimple clear pad: I just discovered this and it's magic. Brings stubborn acne to head so fast, and if you're patient, helps them disappear. I'm bad and I pop.
  • Nexcare acne cover patches: sucks all the gunk out after you pop. I love it.


Friday, June 16, 2017

I'm finally destashing!

I'm on Carousell now! Ok, so I know most of my Singaporean friends use this, so I've been dying to try it out...but I've just been procrastinating on destashing because deep down, I'm a hoarder granny. Finally stopped procrastinating and did it since Carousell was offering free profile boosts in exchange for reviews! I'm also @workingwithmonolids there, check out my profile and click here to buy from me:


I'm only selling in the beauty section right now, but let me know if you guys are interested in my pre-loved clothes! Oh, and I get gifted a LOT of neutral palettes, but I tend to get bored of neutrals. So typically, I'd only do 1-2 tutorials before I want to destash them, so if you see any palette you're interested in from my tutorials, let me know! As you can see, I'm already destashing my Paris palette because I only use it for tutorials. I hardly ever use browns in real life...it's all about the unicorn & mermaid makeup...

I'm also always down for meeting new people, so I've also ticked the meetup option for delivery, so if you want to say hi to me, feel free to pick that delivery method :P

Oh, and here's how I took the photos XD





It's seriously easy to do guys...just snap a pic on your phone, hit the sell button, fill in the details and that's it.


It's as easy as uploading a pic on instagram. Anyway, hope you find something you like, because my makeup stash is piling upppppp.